Equipment Questions (Tanning, Hybrid, Red Light, Wellness)
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What’s the difference between UV, Hybrid, and Red Light equipment?
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UV tanning beds use ultraviolet light to produce a traditional tan.
Hybrid beds combine UV and red light in one session using dual-spectrum lamps—offering the benefits of both technologies in one unit while still maintaining the original intended exposure and use of the tanning equipment.
Red Light equipment provides full-body exposure to 633nm red light, often used in wellness environments. These units do not tan but are popular for their feel-good benefits.
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How do I know which equipment is right for my business?
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We offer both UV-only and hybrid options in various sizes and session lengths, along with full-body red light units. Choosing the right equipment depends on your service goals, available space, and customer demand. If you’re unsure, our team is happy to help you compare options based on your business type and budget. We offer a full review where we look at your specific location and give you a detailed ROI analysis.
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What are the electrical requirements for your beds or booths?
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Each model has specific electrical needs. Some units use standard 120V outlets (common for entry-level beds), while others require 230V and dedicated breakers. Full specifications are listed on each product page. If you’re unsure what your space supports, we can help you match the right equipment to your setup.
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Do your tanning beds come fully assembled?
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Most beds and booths ship in large components and require minimal on-site assembly. We provide clear setup instructions, and our team is available for support. We do also offer installation services—ask us for details.
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How much space do I need to install a tanning or red light unit?
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Each product page includes a recommended room size, but most units require a minimum of 7 ft. x 6 ft. or larger. Some stand-up units need slightly more clearance for ventilation and client comfort.
Lamps & Replacement Parts
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How do I know when to replace my tanning lamps?
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Most tanning lamps should be replaced after 800 to 1,000 hours of use, depending on the model and usage frequency. If clients start noticing diminished tanning results, it may be time to replace them. Our equipment tracks the hours on the lamps in the display of the unit.
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Do you sell OEM replacement lamps for your equipment?
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Yes—our replacement lamps are either OEM or carefully matched for compatibility with our equipment. If you’re unsure which lamp fits your bed or booth, reach out and we’ll make sure you get the right fit. We also offer lamps for all other brands.
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Can I use your lamps in equipment from other manufacturers?
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In some cases, yes. Many of our lamps are cross-compatible with other equipment brands, especially for common formats. If you’re not sure, contact us with your current model and lamp details, and we’ll help you verify compatibility. It is important to always verify that lamps will be compatible prior to purchasing if you don’t have our equipment or are looking to purchase a different brand for our equipment.
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How do I install replacement lamps or parts?
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Most lamps and basic components can be replaced with simple tools and minimal experience. We include instructions where applicable, and our team is always available to guide you through the process. For more complex repairs or service, we recommend working with a trained technician, contact us to make an appointment.
Ordering & Shipping
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How long will it take to receive my order?
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Shipping times vary based on the product. Smaller items like lotions or parts typically ship within 1–2 business days. Equipment orders may require additional processing time. Once your order ships, you’ll receive tracking information via email on your invoice.
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Can I order equipment and consumables in the same shipment?
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Yes, but due to differences in packaging and freight requirements, they may ship separately. You’ll receive separate tracking details for each shipment if your order is split.
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Do you ship to residential addresses?
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Yes, we ship to both commercial and residential addresses. For larger equipment orders, residential delivery may include additional freight handling or coordination by the shipping carrier.
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How do I track my shipment?
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Once your order is processed and shipped, you’ll receive an email with your tracking number(s) on your invoice. If you don’t receive tracking information within a few days, feel free to contact our team. For Equipment orders the Freight Carrier should also reach out to you to set a delivery appointment.
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What happens if something arrives damaged?
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If your item arrives damaged, contact us immediately. Please take photos of the packaging and product, and keep all original packing materials. Our team will guide you through the replacement or claims process. When possible if your shipment is damaged please refuse the shipment.
Support & Setup
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Do you offer installation or setup assistance?
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Yes. Most of our equipment is designed for straightforward setup with minimal assembly required. We provide clear setup instructions, in many cases we provide installation videos, and our team is available for remote support. In select areas, professional installation services are available—contact us for details.
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What kind of warranty comes with your equipment?
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Our equipment includes a standard manufacturer warranty. The length and terms vary depending on the model, and full warranty details can be found on each product page. If you have a question about coverage, we’re happy to walk you through it.
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Where can I find user manuals for older models?
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We maintain a library of user manuals for both current and legacy models for a certain amount of time. If you’re looking for documentation on an older unit, you can find it in our our store or contact us directly—we’re happy to help you determine what you need.
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Do you offer technical support if I have issues after delivery?
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Absolutely. Our U.S.-based support team is available to help with troubleshooting, maintenance, and repair guidance for equipment inside the service life. You can also schedule a service consultation right from our website if you need more in-depth assistance. To set-up an appointment you will do so online or through our scheduling department who will place an appointment with our support team.
Financing & Payment
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Do you offer financing for equipment?
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Yes, we offer financing options for equipment purchases through trusted third-party providers. This makes it easier for businesses to get started without a large upfront investment. You’ll find financing details and application links on applicable product pages on our main site, payment plan options directly in our store, or you can contact us for more information.
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Can I pay with a business credit card or ACH transfer?
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Yes. We accept major credit cards, including business cards, as well as ACH payments for larger orders. If you need a custom invoice or want to process payment offline, our team is happy to assist.
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Is there a minimum order for parts or supplies?
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No minimum is required for most parts, lamps, or supplies. However, some items may have quantity discounts or shipping thresholds that apply. If you’re placing a bulk order or want a quote for multiple items, let us know and we’ll work with you.